Privacy Policy
Who We Are
We are Replenish Events Limited, a company registered in England and Wales (company registration number 16385449) with our registered office at 128 City Road, London EC1V 2NX. We design, develop and deliver wellness retreat programmes, sustainability-focused experiences and related services (together, our "Events").
We are the data controller for the personal information we collect about you. This means we are responsible for deciding how we hold and use your personal information. This privacy notice explains how we collect, use, share and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
How to Contact Us
If you have any questions about this privacy notice or how we handle your personal information, you can contact us by:
● Email: info@replenish.events
● Post: Replenish Events Limited, 128 City Road, London EC1V 2NX
The Personal Information We Collect
We collect and process the following categories of personal information about you:
Information You Provide to Us
Account and Booking Information: When you book an Event through the wetravel.com website, we collect:
● Your name and contact details (including email address and telephone number) ● Your account login credentials (username and password)
● Your payment information (credit or debit card details)
● Your booking preferences, including selected locations and dates
Health and Dietary Information: To ensure we can safely accommodate you at our Events, we may collect:
● Information about any medications you are taking
● Food allergies and dietary requirements
● Any health conditions or limiting conditions that may affect your ability to participate in Event activities
This type of information is considered "special category data" under data protection law and is subject to additional protections.
Information We Generate About You
Event Analytics and Reports: During our Events, we may produce reports or analytics relating to your participation. This may include data captured through fitness trackers, sensors or other monitoring equipment used during wellness activities.
Photographs and Videos: We may take photographs or record videos during our Events for promotional purposes. These may be published on the Replenish website, social media channels or other marketing materials, and you may be identifiable in such content.
Information From Other Sources
We may receive information about you from third-party payment processors when you make payment for an Event.
How We Use Your Personal Information
We use your personal information for the following purposes:
Purpose Categories of Data Legal Basis
To process your booking and create your account
To provide the Events you have booked
To contact you about your booking, including
confirmations, changes or cancellations
To process refunds and manage cancellations
To produce reports or analytics during Events
Account information, contact details, payment information
Account information, booking details, health and dietary information
Contact details, booking information
Account information, payment details
Health data, Event
participation data
Performance of a contract with you
Performance of a contract with you
Performance of a contract with you
Performance of a contract with you
Your explicit consent
To ensure your health and safety during Events
To verify your eligibility to attend Events
Health and dietary information Vital interests; explicit consent
Age, health information Legitimate interests; explicit consent
To take and publish
photographs or videos of Events for promotional purpose
To respond to your enquiries and complaints
Photographs, videos, your image
Contact details,
correspondence
Your explicit consent Legitimate interests
To comply with legal
obligations
Special Category Data
All categories as required Legal obligation
We process special category data (such as health information) only where: ● You have given us your explicit consent;
● It is necessary for reasons of vital interests (for example, in a medical emergency); or ● It is necessary for the establishment, exercise or defence of legal claims.
Who We Share Your Information With
We may share your personal information with the following categories of recipients:
● Event Staff and Partners: Our employees, contractors and third-party partners who deliver our Events and need access to your information to provide services to you
● Payment Service Providers: Third-party payment processors who handle payment transactions securely on our behalf
● Venue Providers: Where Events are held at third-party venues, we may share relevant information (such as dietary requirements) with venue staff
● Professional Advisers: Our lawyers, accountants and insurers where necessary ● Regulatory Bodies and Law Enforcement: Where required by law or to protect our legal rights
We do not sell your personal information to third parties.
Transferring Information Outside the UK
We primarily store and process your personal information within the United Kingdom. If we need to transfer your information outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office, to protect your information.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
Category of Data Retention Period
Account and booking information For the duration of your account plus 6 years following your last Event booking
Payment transaction records 6 years from the date of transaction
Health and dietary information Deleted within 30 days following completion of the relevant Event, unless required for ongoing services
Event analytics and reports As agreed with you at the time of collection, or deleted upon your request
Correspondence and complaints 6 years from the date of resolution
Your Rights
Under data protection law, you have the following rights:
● Right of access: You have the right to request a copy of the personal information we hold about you.
● Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
● Right to erasure: In certain circumstances, you have the right to request that we delete your personal information.
● Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
● Right to data portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format.
● Right to object: You have the right to object to processing of your personal information where we are relying on legitimate interests.
● Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details set out above. We will respond to your request within one month.
Right to Complain
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
● Website: www.ico.org.uk
● Telephone: 0303 123 1113
● Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
Keeping Your Information Secure
We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or damage. These include secure password-protected accounts for access to our Guest Portal and secure payment processing.
Changes to This Privacy Notice
We may update this privacy notice from time to time. We will notify you of any significant changes by email or by posting a prominent notice on our website. We encourage you to review this privacy notice periodically.
This Privacy Notice was last updated on 6 March 2025.