WHO WE ARE

 REPLENISH EVENTS

TERMS AND CONDITIONS

1. THESE TERMS

   1. What these terms cover. These are the terms and conditions on which we provide wellness retreat programmes, sustainability-focussed experiences and related services. 

   2. Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide the Events to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

   1. Who we are. We are Replenish Events Limited, a company registered in England and Wales. Our company registration number is 16385449 and our registered office is at 128 City Road, London EC1V 2NX. 

   2. What we do. We design, develop and deliver wellness retreat programmes, sustainability focussed experiences and related services (together the "Events"). Events may include overnight accommodation, meals and refreshments, guided wellness activities (such as yoga, meditation, breathwork and mindfulness sessions), fitness classes, nature-based experiences, sustainability workshops and educational talks from guest speakers. The specific activities included in each Event will be set out in the Event description on our website.

   3. How to contact us. You can contact us by writing to us at info@replenish.events

   4. How we may contact you. If we have to contact you we will do so by telephone, text or by writing to you at the email address you provided to us in your booking.

3. OUR CONTRACT WITH YOU

   1. How you will make your booking. To book attendance at an Event, please go to book.replenish.events and follow the process for choosing an Event.

   2. How we will accept your booking. We will email you with confirmation of your booking once that booking is received. Payment is required at the point of booking. Where you choose to pay by instalments, your first payment is required at the point of booking and the balance is payable in accordance with your payment schedule. When you have paid for attendance at an Event and our confirmation email has been sent to you a contract will come into existence between you and us. 

   3. If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you.

4. REQUIREMENTS AND ELIGIBILITY

   1. Eligibility.  We will only accept bookings for people aged eighteen or over. There is no maximum age and this service is available for all subject to very limited exceptions (see clause 4.5 below (Who can't attend our Events?). We pride ourselves in providing Events for everybody but occasionally there will be guests with limiting conditions that may make attendance at our Events difficult or impossible to undertake. Where you think that something may affect your ability to take part in our Events, please do contact us before making a booking.

   2. Information Required. To attend an Event, you must complete our registration process and provide the relevant details through our Guest Portal.  These must be available to us at the time of the event.

   3. Booking form. To complete your booking you must fill out our booking form which is available via our website. You will initially be able to select locations and see available dates. You will then receive a confirmation email along with payment receipt.  The details you provide is what we will use to contact you. Please check that you have entered the information correctly.

   4. What to bring to an Event. Please bring comfortable clothing suitable for physical activities and the weather conditions, a refillable water bottle, any personal medications you may require, and appropriate footwear for indoor and outdoor activities. We will provide any specialist equipment required for specific activities. A full packing list will be sent to you with your booking confirmation.

   5. Who can’t attend our Events? Our Events are designed to be inclusive and accessible to all adults. However, some activities may not be suitable for individuals with certain medical conditions. If you have any concerns about your ability to participate safely, please contact us before booking so that we can discuss your individual circumstances and any adjustments that may be possible. We reserve the right to decline a booking or restrict participation in certain activities where we reasonably consider this necessary for your safety or the safety of others.

   6. Other information we need. To ensure your safety and enjoyment, we need to know about any medical conditions, disabilities, allergies (including food allergies and intolerances), dietary requirements, or medications that may be relevant to your attendance at an Event. Please provide this information through our Guest Portal when completing your registration. This information will be kept confidential and used only to ensure we can accommodate your needs safely.

   7. Health and fitness acknowledgment. By booking an Event, you confirm that: (a) you are in good health and physically capable of participating in wellness and fitness activities; (b) you have disclosed any medical conditions, injuries or disabilities that may affect your ability to participate safely; (c) you understand that wellness activities such as yoga, fitness classes and outdoor activities carry inherent risks of injury; (d) you will follow all safety instructions provided by our staff; and (e) the activities and information provided at our Events do not constitute medical advice and you should consult a qualified healthcare professional before making any changes to your health or fitness regime.

5. CHANGING YOUR APPOINTMENT

   1. If you wish to make a change to your booking, please do so by signing into your account via our website [and our Guest Portal]. Our Guest Portal will let you know if the change is possible. If it is possible we will let you know about any changes to the price and date of your booking or anything else which would be necessary as a result of your requested change  If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

6. OUR RIGHTS TO MAKE CHANGES 

   1. Minor changes to the Events.  Occasionally, we may need to make minor changes to the Events programme. This might include changes to the timing or order of activities, the published speakers or anything else that might change at short notice that is published ahead of attendance.

   2. More significant changes to the services and these terms. Very occasionally we may need make changes to these terms or more material changes to the Events programme. Where we do so we will notify you in advance and you may then contact us to end the contract before the changes take effect.  You will be entitled to a refund for any Events paid for but not attended.  Examples of such changes include the non-availability of the proposed Events venue and no reasonable alternative can be found.

7. PROVIDING THE EVENTS

   1. When we will provide the Events. When we confirm your booking, we will confirm the date, time and location of your Events. 

   2. We are not responsible for delays outside our control. If the provision of an Event is delayed by circumstances outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by those circumstances, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Event you have paid for but not attended.

   3. Reasons we may suspend an Event. We may have to suspend the supply of the services to you in limited circumstances.  These include:

      1. adverse weather conditions that make outdoor activities unsafe; 

      2. essential equipment or technology failures that cannot be promptly resolved; 

      3. venue-related issues beyond our control, such as power outages or facility closures; 

      4. public health emergencies or government restrictions affecting the Event; 

      5. behaviour by a guest that is disruptive, abusive, threatening or dangerous to other guests or our staff; 

      6. a guest appearing to be under the influence of alcohol or drugs to an extent that affects their ability to participate safely; or 

      7. a guest's failure to comply with reasonable health and safety instructions.

   4. Your rights if we suspend an Event. We will contact you in advance to tell you if we will be suspending an Event that you are due to attend, unless the problem is urgent or an emergency. If we have to suspend an Event and we are unable to offer you an alternative Event that is acceptable to you, then we will re-fund any sums paid by you..

   5. We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 12.2) and you still do not make payment before attending an Event, we may suspend provisions of the Event to you until you have paid us the outstanding amounts. We will contact you to tell you we are suspending provision of the Event.

8. YOUR RIGHTS TO END THE CONTRACT

   1. You can always end your contract with us. Your rights when you end the contract will depend on what you have paid for, whether there is anything wrong with the Event attended, how we are performing and when you decide to end the contract:

      1. If what you have paid for is mis-described you may have a legal right to end the contract (or to attend an alternative Event or to get some or all of your money back), see clause 11;

      2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

      3. If you have just changed your mind about attending an Event, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

      4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

   2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.4 below the contract will end immediately and we will refund you in full for any Events that you have not attended and you may also be entitled to compensation. The reasons are:

      1. we have told you about an upcoming change to an Event or these terms which you do not agree to (see clause 6);

      2. we have told you about an error in the price or description of the Event you have booked and you do not wish to proceed;

      3. there is a risk that provision of the Event you are booked to attend may be cancelled or significantly delayed because of circumstances outside our control; or

      4. you have a legal right to end the contract because of something we have done wrong.

   3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

   4. When you don't have the right to change your mind. You do not have a right to change your mind in respect of services, once these have been provided, even if the cancellation period is still running.

   5. How long do I have to change my mind? You have 14 days after the day we email you to confirm that we have accepted your booking. However, once you have attended an Event you cannot change your mind, even if this period is still running. 

   6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the Event and you have paid for attendance at it. If you want to end a contract before it is completed where we are not at fault and you have changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Events not attended but we may deduct from that refund (or, if you have not made an advance payment, charge you) a cancellation fee as set out in clause 9.3 below.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

   1. Tell us you want to end the contract. To end the contract with us, please let us know by contacting info@replenish.events.

   2. How we will refund you. We will refund you the price you paid for the Event by the method you used for payment. However, we may make deductions from the price, as described below.

   3. Cancellation Fees. If you cancel your booking, we may deduct a cancellation fee from your refund (or charge you if you have not paid in advance) as follows:

      1. Cancellations made more than 28 days before the Event: no cancellation fee (full refund);

      2. Cancellations made between 14 and 28 days before the Event: 50% of the Event price;

      3. Cancellations made between 72 hours and 14 days before the Event: 75% of the Event price;

      4. Cancellations made less than 72 hours before the Event: 100% of the Event price (no refund).

      5. These cancellation fees represent a genuine pre-estimate of the costs and losses we incur when a booking is cancelled, including administrative costs, lost opportunity to resell the place, and committed costs for accommodation and catering.

   4. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.]

10. OUR RIGHTS TO END THE CONTRACT

    1. We may end the contract if you break it. We may end the contract and cancel your booking for an Event if:

       1. you do not make any payment to us when it is due and you still do not make payment before the booked Event; or

       2. you do not provide the information we have reasonably requested (such as health and dietary information) and this prevents us from safely providing the Event to you; or

       3. we discover that you do not meet the eligibility requirements (see clause 4.5 above).

    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for the booked Event, but we may deduct or charge you a cancellation fee in accordance with clause 9.3 above.

    3. We may cancel the Event. We may write to you to let you know that we are going to cancel an Event that you are booked to attend. We will let you know at least one week in advance of any cancellation and will refund any sums you have paid in advance.

11. IF THERE IS A PROBLEM WITH THE EVENT

    1. How to tell us about problems. If you have any questions or complaints about the Event you are attending or have attended, please contact us at the details in clause 2 above, or else speak to a member of staff at the Event. 

    2. Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to our Events. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

For services, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.

c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

12. PRICE AND PAYMENT

    1. Where to find the price for the services. The price of the Event (which includes VAT) will be the price indicated on the webpages when you made your booking.

    2. When you must pay and how you must pay. We accept payment by all major credit and debit cards, Apple Pay and Klarna. You may also choose to pay in three instalments via our payment provider, Paythen. You will pay at the time of booking to secure the location, date and time, unless you have chosen to pay by instalments (see the paragraph headed 'Paying in instalments' below), in which case your first payment is due at the time of booking and the balance is payable in accordance with your payment schedule.

    3. Paying in instalments. As an alternative to paying in full at the time of booking, we may offer the option to pay in instalments.
       
       If you choose to pay in three instalments via our payment provider, Paythen, the price of the Event will be collected from your card on the dates set out in your payment schedule. Your place is secured when your booking is confirmed, and you authorise the automatic collection of each instalment on the scheduled dates. All instalments must be paid in full before the Event start date. If an instalment is not paid, we may suspend or cancel your booking (see clauses 9 and 10) and the cancellation fees in clause 9.3 may apply.
       
       Alternatively, you may choose to pay using Klarna. Where you do, Klarna pays us in full at the time of booking and you enter into a separate credit agreement with Klarna for repayment in instalments, which is subject to Klarna's own terms and conditions. Your contract with us remains governed by these terms, and any refund due to you will be processed by us and applied to your Klarna balance. These terms govern your booking. Where you pay by instalments, the instalment facility governs only the collection of payments and does not vary these terms, and in the event of any conflict these terms prevail.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the including the right to receive services which are: as described and match information we provided to you; supplied with reasonable skill and care.

    3. Reports and analytics. If we provide you with any reports, assessments or analytics at an Event (such as fitness assessments or wellness scores), these are for general information purposes only. They do not constitute medical advice and should not be relied upon as a substitute for professional medical advice, diagnosis or treatment. We do not accept any liability for any errors or omissions in such reports or for any decisions you make based on them.

    4. We are not liable for business losses. We only provide Events for private use. If you attend an Event for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    5. Limit on our liability. Subject to clause 13.2, our total liability to you for all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total price paid by you for the Event giving rise to the claim.

    6. Insurance. We recommend that you take out appropriate travel and activity insurance to cover your attendance at an Event, including cover for cancellation, personal belongings, and any activities you may participate in.

14. PHOTOGRAPHY AND INTELLECTUAL PROPERTY

    1. Photography and filming at Events. We may take photographs, videos and other recordings at our Events for promotional, marketing and training purposes. By attending an Event, you consent to being photographed and recorded and to the use of such images and recordings by us in any media (including our website, social media, brochures and advertising materials) without further notice or compensation. If you do not wish to be photographed or filmed, please inform us in writing before the Event and we will use reasonable efforts to accommodate your request, although we cannot guarantee that you will not appear incidentally in wider shots.

    2. Ownership of recordings. All photographs, videos, recordings and other content created by us or on our behalf at Events are our exclusive property. We own all intellectual property rights (including copyright) in such materials. You may not use, reproduce, distribute or create derivative works from our photographs, videos or other content without our prior written consent.

    3. Your photographs and recordings. You may take photographs and videos at Events for your personal, non-commercial use only. You may share such photographs and videos on personal social media accounts, but you may not use them for any commercial purpose or in any way that could damage our reputation. We ask that you are considerate of other guests and do not photograph or record them without their permission.

    4. Event materials. Any written materials, presentations, guides, recipes or other content provided to you at an Event (Event Materials) remain our property or the property of the relevant presenter. You may use Event Materials for your personal, non-commercial purposes only. You may not copy, reproduce, distribute, publish or commercially exploit any Event Materials without our prior written consent.

    5. Testimonials and feedback. If you provide us with a testimonial, review or feedback about an Event, you grant us a perpetual, royalty-free, worldwide licence to use, reproduce, modify and publish that testimonial, review or feedback (including your first name and general location) for promotional and marketing purposes.

15. HOW WE MAY USE YOUR PERSONAL INFORMATION

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy: https://www.replenish.events/privacy-policy

16. OTHER IMPORTANT TERMS

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. 

    3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of an Event in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts.